About the Role
Job Overview:
The Customer Service Representatives will handle client inquiries and provide exceptional service to ensure client satisfaction.
Responsibilities:
Client Interaction: Handle incoming calls, emails, and messages from clients.
Problem Solving: Address and resolve client issues and complaints.
Service Information: Provide clients with information about services and pricing.
Follow-Up: Conduct follow-up calls to ensure client satisfaction.
Record Keeping: Maintain records of client interactions and transactions.
Feedback Collection: Collect and report client feedback to improve services.
Requirements
Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred.
Experience: 2+ years in customer service roles.
Skills: Strong communication, problem-solving abilities, experience with customer service software, and a friendly, patient demeanor.
About the Company
Anchor Bay Cleaning is more than just a cleaning service – it's a community dedicated to excellence in every aspect of our work. As a leading provider of cleaning solutions, we pride ourselves on our commitment to delivering exceptional service to our clients. But what truly sets us apart is our team. At Anchor Bay Cleaning, we believe in fostering a culture of respect, collaboration, and continuous improvement. From our skilled technicians to our dedicated support staff, every member of our team plays a vital role in upholding our reputation for excellence. We provide opportunities for growth, training, and advancement, empowering our employees to reach their full potential. Join us at Anchor Bay Cleaning and become part of a team that's passionate about making a difference, one clean space at a time.